Valerie Top - WoodRose

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please see our policy below including all terms and conditions for faulty items & refund/exchange transactions.

Refunds

We do not offer refunds for change of mind, however we are happy to offer an exchange.

If your item is faulty we will issue a full refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.

Exchanges

If you wish to exchange an item, first send us an email at hello@violetfish.com.au After corresponding with us, please send your item to: Shop 7 Strand Arcade, 176-180 The Mall Leura, New South Wales 2780, AU.

NOTE: To be eligible for an exhange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we will require a receipt or proof of purchase.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@violetfish.com.au

Shipping

To return your product, you should mail it to: Shop 7 Strand Arcade, 176-180 The Mall Leura, New South Wales 2780, AU.

NOTE: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We pride ourselves on our flattering cuts and we spend a lot of time developing all of our garments to make sure that they will fit and compliment your body to make you feel fine! We've put together the below chart to help you determine what size you may need.

If you have a specific question please don't hesitate to get in touch with us by email or phone! Email hello@violetfish.com.au